14-Day Satisfaction Guarantee

At Nā Wehi, we want you to be completely satisfied with your handmade jewelry purchase. We understand that sometimes things may not meet your expectations, and we're here to make it right. That's why we offer a 14-day satisfaction guarantee from the date your order is delivered.

Our 14-Day Satisfaction Guarantee allows you to return or exchange your jewelry item within 14 days of receiving it if you're not completely satisfied. We want you to feel confident and delighted with your purchase, and we'll do everything we can to ensure your happiness.

Eligibility:

To be eligible for a return or exchange, the item must be in its original condition and packaging, with no signs of wear, damage, or alteration.

Return Process:

• If you wish to return or exchange an item, please contact our customer service within 14 days of receiving your order. We'll provide you with instructions on how to proceed.
• You'll be responsible for the return shipping costs, and we recommend using a trackable shipping method to ensure safe delivery.

Refund or Exchange:

• Once we receive the returned item and verify its condition, we'll process your refund or exchange.
• Refunds will be issued to the original payment method used for the purchase.

Exceptions:

• For hygiene and safety reasons, we cannot accept returns or exchanges on earrings unless they are defective or damaged upon arrival.
• Custom-made or personalized jewelry items may not be eligible for return or exchange unless there is a craftsmanship defect or an error on our part.

Limitations:

• The guarantee is applicable only to items purchased directly from Nā Wehi.
• Any damages or wear resulting from improper handling, misuse, or negligence will void the guarantee.

 

We strive to provide accurate product descriptions, detailed images, and excellent customer service to ensure your satisfaction. If you have any questions, concerns, or need assistance with a return or exchange, please reach out us.