Returns + Exchanges

Return Policy

*Please note, by purchasing an/all items from Nā Wehi, you agree that you've read over and understand our return and exchange policy*

  • We want you to love your jewelry! If you are not completely satisfied with your purchase, you may return it within 14 days of delivery for store credit or exchange only. For return inquiries, please contact us at nawehijewelry@gmail.com.
  • All jewelry items must be unworn and in brand new condition. If the jewelry item returned is not up to the standard of ʻbrand newʻ condition, your refund request will be refused. ALL RETURNED ITEMS MUST HAVE TAGS STILL ATTACHED.
  • Items purchased at pop-ups are FINAL SALE.
  • SALE ITEMS: All discounted/sale items are all FINAL SALE. Meaning returns, exchanges, and refunds will not be available.
  • All custom items are final sale.
  • For sanitary reasons, earrings are not eligible for return or exchange.
  • As our jewelry is handmade, minor variations in solder lines, texture, shape, and finish may occur and are not considered defects. Normal wear and tear, scratches, discoloration, or damage resulting from improper care are not eligible for exchange.
  • Contact us with any questions.

Steps for Exchange

IMPORTANT: The items returned must be in brand new and original condition with tags still attached. Any items that appear to have been worn (other than just to try on) will be refused.

  1. Contact Us: Email nawehijewelry@gmail.com to initiate your exchange within 14 days of delivery. Please include your order number and the item(s) you would like to exchange.
  2. Confirm Availability: Before sending your item back, please confirm that the item, size, and/or style you would like to exchange for is currently in stock on our website. Exchanges are subject to availability.
  3. Shipping Invoice: Once your exchange request has been approved, you will receive an invoice for the cost of shipping the replacement item back to you. The shipping invoice must be paid before the replacement item is shipped.
  4. Pack and Ship Your Item: Securely package the item(s) you wish to exchange, and ship the package back to us using a trackable shipping service of your choice. Customers are responsible for all return shipping costs. We are not responsible for items lost or damaged in transit.
  5. Processing: Once we receive your original item and the shipping invoice has been paid, we will process your exchange and ship your replacement item.
  6. Confirmation: You will receive confirmation via email once your exchange has been processed and your replacement item has been shipped.

Steps for Return

IMPORTANT: The items returned must be in brand new and original condition with tags still attached. Any items that appear to have been worn (other than just to try on) will be refused.

  1. Contact Us: Email nawehijewelry@gmail.com to initiate your return within 14 days of delivery. 
  2. Pack and Ship Your Item: Securely package the item(s) you wish to return, and ship the package back to us using a trackable shipping service of your choice. Customers are responsible for all return shipping costs.
  3. Processing: Once we receive your return, we will inspect the item(s) and issue your store credit, as per our policy.
  4. Confirmation: You will receive confirmation via email once your return has been processed and store credit has been issued. Please allow up to 10 business days for processing.


Please check our sizing guide, and/or email us at nawehijewelry@gmail.com to make sure you are getting the size you need!

Mahalo for supporting Nā Wehi Jewelry!